Privacy Policy

At Whisker Wiggles, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet sitting services in Dubai, UAE.

Personal Information

• Name, email address, phone number, and physical address
• Date of birth for age verification
• Emergency contact information
• Payment information (processed securely through third-party providers)

Pet Information

• Pet name, type, breed, age, and date of birth
• Medical conditions, medications, and special needs
• Behavioral notes and preferences
• Veterinarian contact information
• Photos and videos of your pet during service

Automatically Collected Information

• IP address, browser type, and device information
• GPS location data for walk tracking (with your consent)
• Usage data and analytics

• To provide and maintain our pet sitting services
• To process bookings and manage your account
• To communicate with you about your bookings via WhatsApp, email, or phone
• To send photo and video updates of your pet
• To match you with appropriate pet sitters
• To process payments and prevent fraud
• To improve our services and customer experience
• To send promotional communications (with your consent)
• To comply with legal obligations

We do not sell your personal information. We may share your information with:

• Pet Sitters: We share necessary information with assigned pet sitters to provide services
• Service Providers: Payment processors, cloud storage providers, and communication platforms (WhatsApp)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition
• Emergency Contacts: Your designated emergency contacts if necessary
• Veterinarians: Your pet's veterinarian in case of medical emergencies (with your consent)

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Background checks for all pet sitters
• Limited employee access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations (tax records, etc.)
• Resolve disputes and enforce agreements
• Maintain service history and preferences

You may request deletion of your account at any time. We will retain certain information as required by law.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured format
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@whiskerwiggles.com

Children's Privacy

Our services are intended for adults (18+ years). We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more information.

International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.